Troubleshooting

Start with the actual message

Clear in Status history clears the event history, not your pack. Do not share tokens, passwords, or private material just to report an error.

1. Keep the current pack open and avoid resetting the app as a first step.
2. Read the status next to the action and the top-bar Save label.
3. Click the process badge to open Status history.
4. Review What happened, What it means, and What to do for the relevant event.
5. If available, use Copy technical report. Send it with the action immediately before the error through Feedback & suggestions or Contact.

A tool is unavailable

A save or update warning appears

• No writable device file: use This device → Save as…. A downloaded file cannot be updated directly by browsers without a writable file-picker link.
• Update available: check the correct pack identity, save any local changes as a separate copy if needed, then Reopen pack and review the confirmation.
• Save conflict: choose between keeping both via Save as…, discarding local work with Reopen pack, or deliberately replacing remote work with Save anyway → Confirm overwrite.
• New update after an import: review the actual notice, current pack, and Status history before acting. The app checks the current owned Drive file for remote changes; an unexpected notice needs investigation, not an automatic overwrite.
• Drive file missing/inaccessible: choose it once through Choose from Google Drive to reconnect it. The known list does not scan all of Drive.

A pack cannot import or fit on this device

Check that it is a compatible .gqb/.gqa pack, not a microscope package or image. Save current work before confirming another import. Use the original high-quality file on a computer; a phone/mobile version is not a desktop replacement.

Large touch imports can offer Use Drive-linked mode or Try full import on this device. If browser storage or memory is insufficient, close heavy tabs, free space, or choose a suitable phone version. Do not clear app data without a saved external pack copy.

A failed or cancelled import should be investigated using its reported result. Wait for a running operation to finish rather than starting several imports or saves at once.

An image, slide, or Canvas cannot open

For a hosted slide temporarily unavailable during upload, select it again to retry. A removed catalog slide cannot open its deep viewer even when a saved preview remains.

Canvas requires its editor assets to load. Check connection/blocking and retry. Native fullscreen refusal alone does not mean the drawing should disappear: the focus view uses the available viewport.

For an image, confirm that its attachment exists and use Inspect. A microscope preview uses the microscope attachment viewer; it is not a converted ordinary image.

A profile or public update fails

Reconnect if Google asks you to sign in again. A profile can stay open when its required private save fails. A separate public update failure should be reviewed in Status history even if private saving succeeded.

For sharing, first verify the owned Drive save, then retry the public publishing action only after reading the result. Public details/previews and the private pack are separate outcomes. A failed preview or public update is not proof that the latest content was published.

If clearing an existing profile field restores its old value, do not assume it was removed. This is a current limitation for some blank fields, including Ko-fi; contact ColloqAid for correction help rather than repeatedly blanking and assuming success.

Questions and answers